Privacy
This page explains what personal information Tiffany Twisted collects when you visit this website or buy from us, what we do with it, and what your rights are. We collect very little, so it’s short.
Who we are
Tiffany Twisted, 6 Simons Close, Donington on Bain, Louth, LN11 9TX. We are the “data controller” for the information described here, which means we are responsible for looking after it. Contact us at sales@tiffanytwisted.co.uk.
What we collect, and why
- When you place an order: your name, email address, delivery address, billing details and the items you bought. You enter these on Stripe’s secure checkout page, and Stripe passes the order details to us. We never see or store your full card number. We use this information to take payment, make and send your order, email you a receipt and keep our business records. We do this because we need it to carry out your order, and because the law requires us to keep accounting records.
- When you email us: your email address and whatever you tell us. We use it to reply and to sort out any problem. We do this to deal with your enquiry and to look after our customers.
- When you visit the site: our website host automatically processes technical information such as your IP address and browser type so that pages can be delivered and kept secure. We don’t use this to identify you, and we don’t use analytics or advertising trackers.
There are no customer accounts and no mailing list, and we don’t use your information for marketing.
Who we share it with
- Stripe processes your payment. Stripe is responsible for how it uses your payment details; see stripe.com/gb/privacy.
- Couriers and the postal service receive your name and delivery address so they can deliver your order.
- Cloudflare hosts this website.
- Professional advisers such as an accountant, and authorities such as HMRC, where we need to or the law requires it.
We never sell your information.
How long we keep it
We keep order and payment records for as long as the law requires for tax and accounting purposes, which is generally around six years. We keep emails only as long as we need to deal with your enquiry and any follow-up.
Cookies and your basket
We don’t use tracking or advertising cookies. To remember what’s in your basket as you move between pages, the site saves it in your browser’s local storage on your own device. This is needed for the basket to work, it isn’t sent to us, and it’s cleared when you complete an order. You can also clear it at any time in your browser settings. Stripe’s checkout page is run by Stripe and may set its own cookies for security and fraud prevention.
Other services on this site
The lettering on this site is stored on our own site, so your browser doesn’t contact Google or any other font service. Our host, Cloudflare, handles requests to the site, including your IP address, in order to deliver it. Cloudflare and Stripe may process information outside the UK, using the safeguards that UK law requires.
Your rights
You can ask us to give you a copy of the information we hold about you, to correct it, to delete it (where we’re not legally required to keep it), to restrict how we use it, or to stop using it where we rely on our own legitimate interests. You can also ask for it in a portable format. Email us and we’ll respond within one month.
Complaints
We’d like the chance to put things right first, so please contact us. You also have the right to complain to the Information Commissioner’s Office (the UK data protection regulator) at ico.org.uk.
Changes to this page
If we change how we use your information, we’ll update this page. Last updated: 7 October 2026.